Legal

Customer Service and Complaints

Lux Insurance — Complaints procedure.

Last updated: May 2026

⚠ PROVISIONAL DOCUMENT — under legal review. Does not constitute definitive legal advice.

Submitting a complaint

To submit a complaint you may write to Lux Insurance, C. Salvador Dalí, 20, Local 25, 03189 Orihuela Costa, Alicante, or send an email to info@luxinsurance.es. Please include your full name, policy number if applicable, a description of the facts and supporting documentation.

Resolution timeframe

Lux Insurance will resolve the complaint within a maximum period of two months from receipt, in accordance with Article 24 of Ley 20/2015.

Supervisory body

If you are not satisfied with the resolution, you may contact the Complaints Service of the Dirección General de Seguros y Fondos de Pensiones (DGSFP), Paseo de la Castellana 44, 28046 Madrid, or through its electronic office at dgsfp.mineco.es. Lux Insurance's broker key with the DGSFP is J-2847.